Privacy Policy
Privacy Policy
What information do we collect?
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Microsoft Internet Explorer, Google Chrome, and Mozilla Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.upstateeventservices.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 29, 2022.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Microsoft Internet Explorer, Google Chrome, and Mozilla Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.upstateeventservices.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 29, 2022.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
dEPOSIT policy
A NON REFUNDABLE DEPOSIT OF 25% IS REQUIRED FOR US TO RESERVE ITEMS FOR YOUR EVENT WITH THE FOLLOWING EXCEPTIONS:
SPECIAL ORDER ITEMS REQUIRE A 50% NON REFUNDABLE DEPOSIT.
TENTS AND TENT ACCESSORIES REQUIRE A 50% NON REFUNDABLE SEPOSIT.
SPECIAL ORDER ITEMS REQUIRE A 50% NON REFUNDABLE DEPOSIT.
TENTS AND TENT ACCESSORIES REQUIRE A 50% NON REFUNDABLE SEPOSIT.
Cancellation Policy
THINGS HAPPEN THAT CAUSE EVENTS TO BE CANCELLED. WE DO NOT REFUND ANY MONIES PAID ON ORDERS DUE TO THE FACT THAT WE HAVE PULLED THESE ITEMS FROM OUR AVAILABLE INVENTORY TO OTHER CLIENTS. CANCELLATIONS MUST BE MADE NO LESS THAN 30 DAYS PRIOR TO THE EVENT. PRIOR TO 30 DAYS, WE WILL WAIVE THE FINAL PAYMENT. IF CANCELLATION IS MADE WITHIN 30 DAYS OF THE EVENT DATE, CLIENT WILL BE CHARGED IN-FULL.
WE HIGHLY ENCOURAGE CLIENTS TO OBTAIN EVENT INSURANCE TO PROTECT THEMSELVES FROM UNFORESEEN CIRCUMSTANCES THAT MAY RESULT IN CANCELLATION OR RESCHEDULING OF EVENTS.
WE HIGHLY ENCOURAGE CLIENTS TO OBTAIN EVENT INSURANCE TO PROTECT THEMSELVES FROM UNFORESEEN CIRCUMSTANCES THAT MAY RESULT IN CANCELLATION OR RESCHEDULING OF EVENTS.
rental agreement
TERMS AND CONDITIONS / WARRANTY
1. A signed rental agreement is required prior to delivery of any rental items or services to be provided.
2. If items are added or deleted after the signing of the Rental Agreement, the client agrees that the items on the Final Invoice to be the final decision on items needed by the client and will assume all terms herein to those items.
3. If delivery arrangements have been made and Upstate Event Services does not have a contact person onsite at delivery, the client assumes all responsibility for those items left at the location as per their instructions.
4. By accepting delivery of rented items, customer agrees to all terms and conditions shown on this rental contract, customer acknowledges that he/she has received in good order all rented items and other goods listed on the contract.
5. Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return to Upstate Event Services. Customer is responsible for all loss or damage. Customer agrees to accept conditions signed for by agents acting on behalf of their company or in their stead, including but not limited to damages found upon initial return but also damages found while product is being cleaned, processed and rechecked before returning to rental inventory.
6. Upstate Event Services makes no warranties of merchant ability or fitness for particular purpose, or any warranties, expressed or implied.
7. Prior to taking possession of the equipment, lessee shall deposit with Upstate Event Services, in trust, a security deposit of 25% (50% on Tents and Special Order Items) as security and/or credit card information for the performance by lessee of the terms under this agreement and for any damages caused by lessee or lessee's agents to the equipment during the lease term. Upstate Event Services may use part or all of the security deposit to repair any damage to equipment caused by lessee or lessee's agents. However, Upstate Event Services is not just limited to the security deposit amount and the lessee remains liable for any balance. If lessee breaches any terms or conditions of this agreement, lessee shall forfeit any deposit, as permitted by law. In lieu of a security deposit, a valid credit card is required with the authority to apply charges for non returned items, replacement charges and/or damages to items listed on the invoice. Card information will be held in company file.
8. This rental contract forms the sole agreement between the customer and Upstate Event Services. The customer agrees to indemnify and hold Upstate Event Services harmless for any claims from customers use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the customer's negligence or operation including legal costs incurred in defense of such claims.
9. Operators should read all warnings and instructions (safety instructions).
10. Recovery of equipment: if customer fails to return all rental items upon agreed time, customer agrees to pay for all additional charges. If customer refuses to return rented items, the customer agrees that Upstate Event Services and its agents may take all reasonable actions necessary to recover rented items without prior notice or legal process.
11. Customer acknowledges the possibility of injury and will provide adult supervision at all times according to the rules given to rental party prior to event, written instruction, or verbal.
12. Attorney fees: customer agrees to pay all reasonable attorney fees and court costs incurred by Upstate Event Services in enforcing these terms and conditions.
13. A non refundable deposit of 25% (50% on Tents and Special Order Items) is required in advance to secure the items requested on the rental agreement.
1. A signed rental agreement is required prior to delivery of any rental items or services to be provided.
2. If items are added or deleted after the signing of the Rental Agreement, the client agrees that the items on the Final Invoice to be the final decision on items needed by the client and will assume all terms herein to those items.
3. If delivery arrangements have been made and Upstate Event Services does not have a contact person onsite at delivery, the client assumes all responsibility for those items left at the location as per their instructions.
4. By accepting delivery of rented items, customer agrees to all terms and conditions shown on this rental contract, customer acknowledges that he/she has received in good order all rented items and other goods listed on the contract.
5. Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return to Upstate Event Services. Customer is responsible for all loss or damage. Customer agrees to accept conditions signed for by agents acting on behalf of their company or in their stead, including but not limited to damages found upon initial return but also damages found while product is being cleaned, processed and rechecked before returning to rental inventory.
6. Upstate Event Services makes no warranties of merchant ability or fitness for particular purpose, or any warranties, expressed or implied.
7. Prior to taking possession of the equipment, lessee shall deposit with Upstate Event Services, in trust, a security deposit of 25% (50% on Tents and Special Order Items) as security and/or credit card information for the performance by lessee of the terms under this agreement and for any damages caused by lessee or lessee's agents to the equipment during the lease term. Upstate Event Services may use part or all of the security deposit to repair any damage to equipment caused by lessee or lessee's agents. However, Upstate Event Services is not just limited to the security deposit amount and the lessee remains liable for any balance. If lessee breaches any terms or conditions of this agreement, lessee shall forfeit any deposit, as permitted by law. In lieu of a security deposit, a valid credit card is required with the authority to apply charges for non returned items, replacement charges and/or damages to items listed on the invoice. Card information will be held in company file.
8. This rental contract forms the sole agreement between the customer and Upstate Event Services. The customer agrees to indemnify and hold Upstate Event Services harmless for any claims from customers use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the customer's negligence or operation including legal costs incurred in defense of such claims.
9. Operators should read all warnings and instructions (safety instructions).
10. Recovery of equipment: if customer fails to return all rental items upon agreed time, customer agrees to pay for all additional charges. If customer refuses to return rented items, the customer agrees that Upstate Event Services and its agents may take all reasonable actions necessary to recover rented items without prior notice or legal process.
11. Customer acknowledges the possibility of injury and will provide adult supervision at all times according to the rules given to rental party prior to event, written instruction, or verbal.
12. Attorney fees: customer agrees to pay all reasonable attorney fees and court costs incurred by Upstate Event Services in enforcing these terms and conditions.
13. A non refundable deposit of 25% (50% on Tents and Special Order Items) is required in advance to secure the items requested on the rental agreement.