What are your business hours? 10:00 AM to 5:00 PM Monday-Friday 10:00 AM to 1:00 PM Saturday CLOSED Sunday Where are you located? Upstate Event Services is conveniently located at 1225 Pendleton Street, Greenville, SC 29611 How does rental pricing work? We allow a 4 day rental period to accomodate delivery and pick up. Items rented for a weekend event would be delivered on the Friday before and then picked up on the following Monday for your convenience. If you require a longer rental period, contact us for the rate information. When and how do I pay? A 25% deposit is necessary to confirm your rental reservation. This guarantees that your order will be held exclusively for you. We accept Visa, MasterCard, Discover, and local personal checks with a valid driver's license. Final payment is due before rental items are released to the customer. We accept payments in person or over the phone. When should I place a reservation? To ensure product availability, we recommend the sooner the better. Equipment availability varies on the season of the item as well as the day of the week. Reservations are accepted by telephone or in person for items you wish to rent. What is my event is cancelled? Upstate Event Services allows you to cancel up to two weeks prior to the reservation date. If an order is cancelled within the two-week period before the event, the reservation fee will not be refunded.* *Tent deposits are non-refundable. **Inflatables and custom order items have their own cancellation policy. Please call to inquire. Can I make changes to my order? Additions to the order can be made up to the day before delivery, subject to availability. Cancellation of decreasing of specific items may be subject to same policies as the cancellation of the entire order. When can I pick up my rental items? You can pick up your rental items one day in advance of your event and return the following business day under most circumstances. We do require that all rental items fit safely inside your vehicle. Our staff is here to assist you in loading but it is the customer's responsibility to secure items for transportation. Do you offer delivery/pickup? Delivery/pickup is available. Items will be delivered and picked up at a single, mutually convenient location. Delivery fees are determined by zip code and time of delivery/pickup; please refer to our brochure and website to see exact pricing for your rental delivery price. *Set-up/ Break-Down Service available at an additional cost, if arranged in advance.* Do you require someone present for delivery/pickup? We cannot deliver the rental items without a signature and payment in full. We require a person to be present to confirm quantity and condition of the rental items. If you cannot be present, please call to schedule an alternate arrangement. How do I prepare china, glassware, and flatware for pickup or drop off? No need to rinse off the items, just scrape off any remaining food! We ask that all food service products are repacked in their supplied containers in which they were delivered, and returned/ picked up from point of delivery. How do I prepare for linen pickup or drop off? we ask that all linens be shaken free of food and debris, air dried if damp (to prevent staining and mildewing), and returned/picked up from point of delivery or pickup. How do I prepare for tables and chairs for pickup or drop off? Tables and chairs should be broken down, stacked and placed back to point of delivery. What about broken, missing, or damaged items? We do charge for broke, missing, or damaged items, and therefore recommend that you provide the necessary security since the responsibility for the equipment remains with the renter from the time of delivery or pickup until the time of return. Please be sure all inventory is secure when not in use and protected from the weather. However, we do offer damage waiver as an optional feature. Damage waiver is only 10% of the rental fee, which relieves renter of liability fro ACCIDENTAL damage to rental items and for loss due to fire, collision, windstorm, etc. All damaged or broken items MUST be returned to be covered by the damage waiver. EXCLUDED by this waiver is any loss or damage due to theft, burglary, misuse or abuse, intentional damage, mysterious disappearance pr any loss due to customer failing to care for the rental items as a prudent person would his own property. The damage waiver fee is nonrefundable.