We allow a 4 day rental period to accommodate delivery and pick up. Items rented for a weekend event would be delivered on the Friday before and then picked up on the following Monday for your convenience. If you require a longer rental period contact us for the rate information.
When should I place a reservation?
To ensure product availability, we recommend the sooner the better. Equipment availability varies on the season as well as the day of the week. Reservations are accepted by telephone or in person for items you wish to rent. A 25% reservation deposit is necessary to hold your order. This guarantees that your order will be held exclusively for you.
When and how do I pay?
A 25% deposit is necessary to confirm your rental reservation. We accept Visa, MasterCard, Discover, and local personal checks with a valid driver's license. Final payment is due before rental items are released to the customer.
What if my event is cancelled?
Upstate Event Services allows you to cancel up to two weeks prior the reservation date. If an order is cancelled within the two-week period before the event, the reservation fee will not be refunded. **Inflatables and custom order items have their own cancellation policy. Please call to inquire.